Refund policy

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At GreenPro Nursery, we take pride in delivering healthy, quality plants to your door. Due to the perishable nature of live plants, please read our policy carefully.

Returns We accept returns or exchanges within 7 days of delivery. To be eligible, the plant must have been damaged or in poor health upon arrival. We do not accept returns for plants that have declined due to care after delivery.

Refunds To request a refund, please contact us within 7 days of receiving your order with your order number and clear photos of the plant showing the issue. Once approved, refunds will be processed to your original payment method within 5–7 business days.

Non-refundable items

• Plants damaged due to incorrect care after delivery
• Orders where delivery was refused or unattended

Exchanges We're happy to exchange a damaged plant for the same or similar item, subject to availability.

Contact 📧 herbsplantsconsulting@gmail.com | 🌐 greenpronursery.co.za